Refund policy
Return and Refund Policy
The VEO 30 Day Guarantee
At VEO we stand behind our glasses with our 30 Day See It or Send It Back Guarantee. We want you to actually put them to the test, so take them out and play a full round. If your ball does not lift off the grass the way we promise, or you are simply not happy for any reason, contact us within 30 days of receiving your order for a full refund. Keep the hard case on us.
Returns
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
Because of our satisfaction guarantee, you are welcome to try your VEO glasses on the course. To be eligible for a return, the glasses should be returned undamaged, together with the protective hard case and the original packaging, along with your receipt or proof of purchase.
To start a return, you can contact us at .
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return question at .
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions and non returnable items
Unfortunately we cannot accept returns on sale items or gift cards. Returns may also not be accepted if the glasses come back damaged beyond normal on course testing, or without the hard case and original packaging. Please get in touch if you have any questions about your specific order.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be returned with the hard case and original packaging, along with your receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be refunded automatically on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at .